Refund policy

Returns and refunds

At Send a Block, we want your order to arrive as good as it did when it left us. Every order is carefully packed by hand before being sent on its way.
Because our products contain food items and are prepared specifically as gifts, we do not offer accept returns or provide refunds for change of mind, or for incorrect choice of chocolate.

This also applies to orders that have been returned to us due:

- Failed to be collected in time from an AusPost Post Office
- If a customer has supplied an invalid/incorrect delivery address.

Change of Mind:

We are happy to cancel and refund an order only if your order has yet to be dispatched. Once they have been collected by our courier partners, we are unable to cancel any orders due to change of mind.

Something went wrong?

If your order arrives damaged, faulty, incorrect or significantly different from what you ordered, please get in touch with us as soon as possible.

Email us at hello@sendablock.com.au with:

  • Your order number
  • A description of the problem
  • Photos of the chocolate and packaging where relevant

We’ll assess the issue and work with you to find an appropriate solution, which may include a replacement or refund.

Chocolate & warm weather

Chocolate can be affected by heat during postage, particularly during summer. We  take care when packing orders, but once an order has been handed to the postal carrier, temperature and delivery conditions are outside our control.

Please make sure your delivery address is somewhere your parcel can be safely received and brought inside promptly.

Personalised messages

Please check your personalised message carefully before completing your order. We’re unable to accept responsibility for spelling, wording or other errors that were entered incorrectly at checkout.

If we have made an error when preparing your personalised card, please contact us and we’ll make it right.